Tenant Frequently Asked Questions
We are a professional Management Company that has been around for over 20 years. We provide clean, well-maintained properties and ensure fair treatment of the Tenants that rent a property from us. We are very responsive and can easily be reached via email or phone. We also offer our Tenants a secure online portal where they can submit repair requests, make electronic rent payments and view their account statement and documents 24/7.
We are leasing homes all over the Albuquerque Metro area, from the NE Heights to Ventana Ranch. We also rent in Rio Rancho. Visit our Rental Search page to view our current inventory of homes.
There are homes available for rent in all price ranges, making it easy to find something that will fit a tenant's budget. We follow market trends and ensure that our pricing is in line with the market and the quality of properties that we offer.
Most of our leases are for one year. Occasionally, an Owner will consider a six month lease. This usually only occurs in January when the lease will expire in June, during the prime rental season.
We do accommodate the United States Military men and women by providing them with a Military exemption, which allows them to break a lease if the government transfers them to another station outside of Albuquerque. We have a lot of clients who are stationed at Kirtland Air Force Base and we like to accommodate their concerns and needs.
Tyson Property Management is located within the Albuquerque Metro area. Our address is 4221 Irving Blvd NW, Suite A, Albuquerque, NM 87114.
There is plenty of parking for visitors at the front of the building. Our business is open Monday through Friday. We are closed Saturday and Sunday. Visit our Contact page for more information about our location.
First thing to do is to identify a property that will meet your needs. You can see our current inventory of homes on our Rental Search page. When you find a listing you can easily schedule a showing to go view the home at your convenience.
Once you selected a property, we will ask that you complete an online application, pay the non-refundable $40 application fee and submit all required supporting documentation. To apply, simply click on the 'Apply Now' button on the listing that you are interested in.
Once we receive your application we will begin the qualification process. You can find full details about this process on our How to Apply page.
While we always encourage applicants to view a property prior to submitting an application, we do understand that circumstances do not always allow for that. Therefore, yes, you can apply for a property without first viewing it and we do our best to provide multiple pictures of the property to display its condition. However, please keep in mind that our application fees are non-refundable and all leases are binding upon signing. Therefore, if you sign a lease for a property 'sight unseen' you are agreeing to accept the property in its current condition and will not be released from the lease if you arrive and find the home to not be exactly as you were expecting.
To reserve a specific property for a future move-in date, we require one-half of the security deposit to be collected once the application has been approved. Every rental occurs on a first-come, first-served basis. The approved applicant who is the first to give Tyson PM a deposit and completed application is the first applicant considered for the home. This application deposit will be used to reserve the home you are interested in. Our personnel will temporarily take the home out of the rental pool and our representatives will no longer show or market this home. In the event you do not move into this home on the agreed upon date, you will forfeit this security deposit which was used to hold the home for you in the first place.
The security deposit is usually equal to one month's full rent. In some cases, an additional deposit may be required in order for an application to qualify to rent the property.
No one under 18 can apply as a party to a residential lease agreement. Everyone over the age of 18 that will be residing in the home must complete an application and each pay the non-refundable $40 application fee. Any roommates being added to an existing lease must also an application fee per adult and a lease processing fee upon approval.
There is a non-refundable application fee of $40.00 for each adult applicant over 18 who will be residing in the house. This fee is to cover our credit screening processing cost. If your application is approved and we process a lease, there will be a $55.00 lease processing fee.
Once you have found a home that you want to rent you must put 1/2 of the deposit down on the home to reserve it. The application deposit must be submitted at the same time as the completed rental application and the credit application fee. The application deposit is refundable if the application is not accepted. Once the application is accepted the applicant must execute a residential leasing agreement within three (3) days. If the application is accepted, and the applicant does not enter into a lease, the applicant’s deposit will be forfeited and the property placed back on the rental market. The balance of the security deposit will be due upon move in.
Our application process takes 24 – 48 hours. You can view more about our application process on our How to Apply page.
Yes, there is a criminal as well as a background check run during the application process. Tyson PM criminal background checks search the database of all 50 states and several governmental agencies. Felony convictions can be cause for denial; however, per federal regulations, drug-and-alcohol-use felonies can be waived with proper documentation. Regardless of conviction date, no applicant with a felony conviction for an act of violence, sex crime, or illegal manufacturing or distribution of drugs will be accepted by Tyson PM.
Criminal Background Criteria (If Applicable)
Disqualification From Residency For Lifetime
- First or Second Degree Murder
- First through Third Degree Assault
- Sexual Mis-Conduct
- Registered Sex Offender
- Harassment and Stalking
- An Attempt to commit one of the above crimes
- A Conviction in another jurisdiction that would be a violation of the above crimes. Including but not limited to the above.
Crimes That Disqualify For Residency For 7 Years After the Completion of Their Sentence
- Second Degree Manslaughter
- Criminal Vehicular Homicide or Injury
- Simple or Aggravated battery
- Any Felony Drug or Narcotics Convictions
- False Imprisonment
- Any weapons charge or failure to carry without a permit
- Felony Theft
- Felony Forgery
- Felony DUI
- Felony Burglary
Yes, Tyson PM requires verifiable rental or mortgage payment history for all applicants.
Tyson PM will contact the applicant's previous landlords and obtain written references as to the applicant's payment history, late payment, damages, pet history and other related factors that pertain to tenancy. Applicants with a pet must have an appropriate pet reference as to the condition of the property where the pet has previously resided. You must place contact name and contact numbers for your previous landlords on the rental application or we will be unable to process your application.
If the applicant was a previous homeowner and does not have a prior landlord, we will review the mortgage payment history to confirm payment history.
Any landlord reference or landlord/home ownership used to prove an applicant's rental history must be verifiable via public tax records. If you are living with family and friends then your application will be processed as having no landlord references, AND a double deposit may be required to qualify you to rent the property.
You must submit a minimum of two month's worth of pay stubs with your rental application for income verification. You will also be required to list the contact names and numbers of your current and previous employers on your rental application or we will not be able to process it. If you are a new hire and relocating to New Mexico, you may submit an "Offer of Employment Letter" with the application. An applicant's current income should be at least three times the rental amount.
For self employed and non-employment income we verify sources and amounts: tax returns, two most previous tax returns (if self-employed), social security earnings statements, child support documentation or other government documents.
The screening process includes running a credit report on each applicant. Tyson PM uses one of the three major credit reporting agencies to conduct this process. The credit check can take a few hours to complete.
This credit check looks at your current credit and past credit history. It will list any evictions, bankruptcies, foreclosures, liens or judgments that have been awarded against you. At Tyson PM we are not looking for impeccable credit, however we must protect our landlords and find tenants who will pay their rent on time.
If Tyson PM approves an applicant who has had a bankruptcy and/ or credit problems they may be required to make advance rent payments.
This credit check will also search some court records and often any criminal activity or arrest will be listed. Regardless of conviction date, no applicant with a felony conviction for an act of violence, sex crime, or illegal manufacturing or distribution of drugs will be accepted.
It is at the landlord's discretion to determine if he/she will allow pets in their rental homes. Some landlords will not allow any pets; others will approve only small dogs or cats, while others will allow a dog of any size. Some landlords will allow only one pet and others will allow multiple pets. Some homeowners will allow cats, some will not, and others will allow cats only if they have been declawed and spayed or neutered. Your pet must be approved by the owner of the home during the application process.
We require EVERYONE to complete a third-party screening and review process at tysonproperties.petscreening.com. This ensures that all applicants have reviewed and understood our pet and animal policy and any Applicants with pets or animals are able to submit their pet documentation for review and approval through this third party site. Additional third-party fees may apply and these are separate from any application fees paid to Tyson Properties. There is a $250 -$500 per pet fee required to be paid in full prior to occupancy and an additional $25 - $50 pet rent per pet charged monthly.
Any damage to the property or to the neighbor's property that is caused by any pet will be the sole responsibility of the tenant.
The following dog breeds are specifically restricted from all of our rental properties: Dobermans, Pit Bulls, Chow Chows, Akitas, Rottweilers, Siberian Huskies, Malamutes, Presa Canarios, Wolf-hybrids, German Shepherds, American Staffordshire Terriers, Mastiffs, St. Bernards, Great Danes, Karelian Bear Dogs, Dingos or any dog(s) crossbred with the aforementioned dogs. Additional restrictions include: reptiles, rodents, insects, exotic or poisonous animals or other animals as restricted by city ordinances. Any fish tank over 21 gallons will be considered a pet and all pet fees will apply.
Rent and Payment Policies
Rent is due on the first (1st) of each month, and will be considered late if not received in the office prior to the close of business on the third (3rd) day of the month. When a check is mailed, it is not considered late if it is postmarked by the first (1st) of the month. If a tenant is late with the payment, a three (3) Day Notice will be sent out, and they will receive a late fee equal to ten percent (10%) of the full month's rent. Court summons will be sent if the tenant fails to pay within the allotted time period.
No, Tyson PM will not accept any cash payments in our office or by mail. All payments must be made through the Tenant Online Portal or with a personal check, certified funds during business hours.
Yes! You can find online payment services on our website under the Tenant Online Payments button. Just follow the easy instructions to create an account. There will be a $2.95 convenience fee charged by RentTrack if you use your bank account, however, if you use a credit card on RentTrack the charge is 2.95%. Pay attention to the fees charged before you submit your payment.
Rent is due on the first (1st) of every month. There is a three (3) day grace period through end of business on the third (3rd) day of the month. If rent is received after the grace period has ended or if it is not paid in full, rent is considered late and a late fee is then assessed. The late fee is equal to ten percent (10%) of the rent amount of your property and is due ASAP.
If you are late on your rental payment you will receive a Three Day Notice to pay as required by New Mexico Real Estate Law. This legal notice will explain that if you fail to pay your rent within the three (3) day time frame indicated within this letter, Tyson PM will begin eviction proceedings in the local courts.
Tyson PM policy is to only file in the courts for a judgment/eviction twice per tenant during the term of tenancy. Once Tyson PM files in court for a judgment, the tenant must bring their account current and pay all outstanding rent, late fees, outstanding utilities and any outstanding balance owed in their account.
If the tenant fails to pay rent a third time and requires a third court filing for a judgment or eviction, Tyson PM will proceed to file in court even if the money is tender to satisfy the rent, with the intention of evicting the tenant.
Applicants must put all gas, electricity, water, and trash utility accounts into their names BEFORE keys will be given at lease signing. You will be required to provide the confirmation numbers from PNM and NM Gas. If the rental home is located in Rio Rancho, the tenant will be charged $235 for one year's refuse at lease signing. At lease renewal time another $235 will be charged for the upcoming year. These amounts are subject to change based on the cost charged by the Waste Management Company. Visit our Tenant Forms and Services page for more detailed informtaion on utility accounts.
The pet will have to be approved by the owner of the home prior to occupying the property. We require EVERYONE to complete a third-party screening and review process at tysonproperties.petscreening.com. This ensures that all applicants have reviewed and understood our pet and animal policy and any Applicants with pets or animals are able to submit their pet documentation for review and approval through this third party site. Additional third-party fees may apply and these are separate from any application fees paid to Tyson Properties. There is a $250 -$500 per pet fee required to be paid in full prior to occupancy and an additional $25 - $50 pet rent per pet charged monthly. There will be a $40 lease processing fee charged to add the pet onto the lease after initial lease signing.
Please note: There is a $100 per month fee for the entire lease term for any unauthorized pets found to be visiting or occupying the property for any length of time.
Generally, yes. However, you must obtain a consent form signed by your property manager. We have this form available to you on the "Tenant Forms/Services" page. Print that form out and fill in all of the appropriate information and bring it to Tyson PM's office for signing. The cost of installation is the tenant's responsibility and all installed equipment must be removed upon move-out. Some HOA’s do not allow the satellite dish to be visible from the front of the home or from the street, please check with your HOA before the installation date.
Yes, we require that Tenants obtain a Renter's Insurance policy and provide proof of that policy prior to keys being released. Renter's Insurance can be easily obtained and is typically inexpensive. Please be prepared to provide this upon request at the time of lease signing. If proof of Renter's Insurance is not provided, we will enroll you in a Liability to Landlord insurance policy at a cost of $12.50 per month. This policy does not cover any of the Tenant's personal items so we still strongly encourage a Tenant to provide their own coverage.
Tenants are responsible for all regular maintenance and upkeep of the property during the term of their Tenancy. This includes replacing HVAC and/or furnace filters, changing refrigerator filters, clearing drains, cleaning the property inside and out and removing all trash and debris, filling water softener, and replacing light bulbs and smoke detector batteries. Smoke detector batteries should be changed twice a year or more if needed. Proper yard maintenance and watering is required as well.
You can find out more information about your maintenance responsibilities in our Tenant Handbook.
All maintenance requests must be made in writing through the Tenant Online Portal. Our Repairs Department will either contact your for additional information or to walk you through some troubleshooting the issue or will create a Work Order. If a work order is created, a vendor will be notified to contact you.
You may be able to fix simple maintenance issues yourself. See our Troubleshooting Guide.
No, we do not allow sub-leasing in our properties. This includes any short term or vacation rentals or any bookings through AirBNB or other type services.
Home owners associations are created by builders and developers to help ensure that all home owners living in a particular neighborhood will take care and pride in their home ownership. The HOA 's purpose is to monitor the neighborhood and make sure that everybody is keeping their yards clean, removing trash cans from the curbs, not setting up business in their homes, not parking on the sidewalks or having loud and annoying parties. These are just some examples of items that an HOA tries to control. Listed under Tenant Forms and Services navigation button is a more comprehensive list. If you want an entire list of rules you can download the CC & R's from our web site.
To do their job, an HOA employee drives throughout the neighborhood several times a month looking for infractions. Once they find a home that is in violation of the HOA rules, they send out a letter of violation to the owner. This letter is usually followed up with a second letter within ten days, if the problem has not been addressed and fixed.
As the tenant living in a home where their is an active HOA, you are responsible for an violation that occurs at your rental property.
Once the HOA informs the homeowner, Tyson PM will send you a written notice to fix the problem. If the problem is not fixed within seven to ten days, the HOA will access the owner a fine. These fines can range between $50 and $250. Once you have been notified and if you have not fixed the problem, you the tenant will be responsible for paying this fine.
On our web site at the navigation button labeled HOA, you can download the Covenant Conditions and Rules (CC & R's) for your respective neighborhood. Many of these documents will print out between 40 - 75 pages. Also we have provided you contact numbers in case you want to dispute the violation and want to call the HOA yourself.
Our policy regarding spraying for insects is that the owner will provide one spray, if requested, thereafter it is the tenant's responsibility and cost for each subsequent spray.
Go to www.familywatchdog.us
It is the sole responsibility of each prospective tenant to determine if the neighborhood they are interested in renting and living, meets their standards. Tyson PM does not do a criminal or sex offender search on the neighborhoods where our rental homes are located. When you sign your lease, you will be given phone numbers to call to check on registered sex offenders on your own.
Every adult that applies to reside in a rental home must pay Tyson PM a $40 application fee when submitting the rental application. We allow up to two adults per bedroom in accordance with Albuquerque's safety laws. Any roommates being added to an existing lease must pay a $40 application fee per adult and a $40 lease processing fee when submitting their application.
If roommates have to move and want to be taken off an existing lease, the new replacing roommate must sign an addendum to be added to the lease. The new roommates must also have their credit checked and qualify as an applicant. The security deposit will not be refunded until the end of the lease term and then will only be distributed to the current names that appear on the lease.
To officially begin the move-out process, you need to send or bring in a written Thirty (30) Day Notice. Go to the Tenant Forms/Services page to obtain the 30 Day Notice to Vacate Form and email it to us. You can also print out a copy of the Move-Out Instruction sheet.
This notice to vacate must be at the time that your term of lease has expired in the event that you decide not to or do not have the option of lease renewal.
The Thirty (30) Day Notice of Vacate becomes valid when it is received in our office. Thirty (30) Day notices must be received on or before the first (1st) of the month that you wish to vacate and effective for the last day of that month. If it is received after the first (1st) it will be effective for the following month.
Yes, once you have sent in the Thirty (30) Day Notice you may take as much or as little of that time as needed to move-out with in the thirty (30) day time frame. However, you are responsible for rent payment for the entire thirty (30) days through the end of the month. Rent will not be pro-rated for early move-outs.
There are a number of things you can do to maximize the refund of the security deposit. All wall to wall carpeting and window coverings need to be professionally cleaned. The interior of the home must be cleaned thoroughly. Please go to the Tenant Forms/Services page to read the Move-Out Instruction sheet. If you want Tyson PM to recommend an approved vendor please email firstname.lastname@example.org or call us at 505-323-2104 for a list of vendor names.
You will receive your security deposit within thirty (30) days of the end of your rental period. This is determined to be: when all keys and garage door openers have been returned to Tyson PM and expiration of the lease has occurred. If expiration of the lease has not occurred and the keys and garage door openers have been returned - you have not reached the end of the rental period. You will be sent an Itemized Deposition of your security deposit which will state all the charges and any remaining funds from your security deposit which will be returned to you. The remainder of the deposit will be sent along with the Deposition. If a balance is due to the owner, it must be submitted within fifteen days or the account will be sent to collection.
Special circumstances apply in the event a lease has been broken. The security deposit may be held until a new tenant has been found for the property.
If you choose to dispute the Itemized Deposition of Security Deposit, you must do so within fifteen (15) days of receipt thereof and can submit our dispute form in writing to email@example.com Check your lease, any addendums, and the Tenant Handbook for further information.
When you sign the lease before moving into the home, it is binding, so although breaking a lease is possible, it does carry consequences. Read the lease carefully before signing it, and be aware of the responsibilities of renting a home. Lease break charges may include, but are not limited to, rent, maintenance, utilities and advertising until the home is re-rented or until the lease expires, whichever comes first, an early termination fee of $500 tax, and reimbursement costs to the Owner such as the charge to re-key the home for a new tenant and the charge to run a criminal check on a new tenant at $40 per approved adult. There are lease buy-out options available within the lease which may help reduce the costs owed in the event of an early termination.
No. The carpets will be professionally cleaned by a Tyson PM approved vendor and the cost for the cleaning will automatically be deducted from your security deposit.
No, Tyson PM Inspectors will conduct the move-out inspections from 9:00 AM to 4:00 PM on Monday through Friday. You will be notified of the results when you receive the Deposition of Security Deposit that will make note of any damage to the property. Please Tenant Forms/Services page to obtain the Move-Out Instruction sheet and Thirty (30) Day Notice to Vacate form.